Delivery Policy
Last Updated: 11 August 2025
Hala International Sdn. Bhd. (“we”, “our”, “us”) is committed to delivering your orders quickly and securely. This Delivery Policy explains how we handle shipping, delivery times, and related matters for purchases made at https://www.safaorganix.com/shop/.
1. Delivery Coverage
- We deliver to addresses within Malaysia via trusted courier partners.
- International shipping is available to selected countries. Please contact us for details and rates.
2. Processing Time
- Orders are processed within 1–2 working days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
- West Malaysia: Estimated 2–5 working days after dispatch.
- East Malaysia: Estimated 5–8 working days after dispatch.
- International: Estimated delivery time varies depending on destination and courier service.
4. Shipping Fees
- Shipping fees are calculated at checkout based on weight, size, and delivery location.
- From time to time, we may offer free shipping promotions — terms will be stated on our website.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery status.
6. Delivery Issues
- If your order has not arrived within the expected timeframe, please contact us at helo@safaorganix.com with your order number.
- We are not responsible for delays caused by courier services, customs clearance, or events beyond our control.
7. Address Accuracy
Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
8. Damaged or Missing Items
- If you receive damaged goods, contact us within 48 hours of delivery with photos of the item and packaging.
- We will work with you to arrange a replacement, refund, or other appropriate resolution.